As part of American Express Global Business Travel’s (GBT) three-year technology roadmap, we are delighted to now be offering the new Hotel Re-shop Expert™.

Hotel Re-shop Expert is a proprietary offering and is designed to provide seamless experiences and savings for your company.

After a trip is booked, Hotel Re-shop Expert’s hotel rate monitoring system will automatically search for lower rates. If one is found on a like-for-like hotel, Hotel Re-shop Expert will rebook and send an updated itinerary to your traveler. The new offering shops with full rate access, enabling more quality re-shop opportunities that deliver savings directly to your bottom line.

Hotel Re-shop Expert continually searches for a more affordable room at the same property, with a ‘like for like’ room type with same key amenities, until 48 hours prior to check-in. If Hotel Re-shop Expert finds a less expensive option, American Express GBT fulfills the new reservation and will automatically email your traveler with an updated itinerary with the new hotel rate when a predetermined minimum savings threshold is met.

Hotel Re-shop Expert delivers real savings to your bottom line and can increase productivity for travelers by addressing fluctuating hotel prices on their behalf. Hotel Re-shop Expert can also be configured to your preferences and policies via an enhanced version of the solution, which will be available in early 2019.

In addition, reporting is also provided from the tool, which can help you to:

  • Gain full visibility of hotel savings
  • Optimize hotel program performance by analyzing supporting details
  • Strengthen negotiating power with suppliers

The official roll-out is taking place in the USA this quarter, and we are excited that global expansion will follow in 2019.