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At A Glance

Industry: All, Technology

Travel Spend: $1-3 Million USD

Travellers: 50


  • Insufficient hotel program
  • International expansion was limited
  • Lack of robust reporting


  • Revamped hotel program with EXPERT AUDITOR
  • Optimised travel spend with PREFFERED EXTRAS
  • Expanded reporting capabilities


  • Impressive 16%¹ improvement in hotel attachment
  • Increased hotel savings with ROI ratio of 5.7 to 1¹
  • Optimised savings by booking meetings and travel together


Improved Attachment

Improved hotel attachment usage from eight percent to an impressive 24%¹ and growing

1 Source: American Express Global Business Travel


Incorporating American Express GBT’s MEETINGS EXPERT to optimise savings by booking meetings and travel together

Increased Savings

Increased hotel savings resulting in a return on investment ratio of 5.7 to 1¹

Absolute consolidated hotel spend to increase savings, negotiate directly with hotels for best rates and meet their main goal—to expand their business internationally.

Leslie, American Express GBT Client Manager


Absolute Software (Absolute), a technology/communication company based in Vancouver, Canada with offices world-wide, began developing business plans to expand globally. With this growth, international travel was inevitable. At the time, they were using a hotel booking solution that wasn’t providing the outcomes they expected. Fundamentally, their travel program required considerable reservation support, significant traveller satisfaction and the ability to handle Absolute’s complex international travel. Travelling internationally also meant it was vital to have ample reporting with the ability to consolidate data.

Absolute realised these shortcomings were not an efficient use of time and money. That’s when they decided to switch to us—American Express Global Business Travel (GBT)—to help build a travel program with a comprehensive travel policy, increased consolidation, captured spend/activity, all while producing cost savings.





After settling in with a new travel program with us as their new Travel Management Company (TMC), we conducted an annual business review that identified the opportunity to improve Absolute’s hotel booking process.

Significant change came about by adding EXPERT AUDITOR; a highly flexible, automated pre-trip approval system that recommends hotel bookings for trips that did not have an attached hotel reservation. EXPERT AUDITOR’s built-in logic allows Absolute to optimise their travel policy by monitoring data fields captured in the reservation and guarantees compliance with auditing parameters.

“Absolute was able to consolidate hotel spend to increase savings, initiate negotiations directly with hotels for the best available rates and meet their main goal—to expand their business internationally,” said Leslie, American Express GBT Client Manager.

Absolute’s travel program changes incorporated additional benefits, including:

  • Cost savings by booking hotel stays at PREFERRED EXTRAS properties
  • Improved security oversight and duty of care by consolidating hotel bookings
  • Enhanced travel policy control through reporting

We knew how important it was that all aspects of the solution were clear and understandable. First, we trained travellers on how to add a hotel stay to an existing air reservation. Next, we worked with their procurement department to demonstrate how they could optimise reporting and controls of the program.

“With Absolute, it was crucial that we sufficiently educated travellers so they would adopt the changes,” said Leslie. “Providing training and documentation is one of the most important elements in revamping a travel program and Absolute’s new travel program would not have been a success without it.”

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