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At A Glance

Industry: All, Healthcare

Travel Spend: $2 Million USD

Travellers: 250+


  • Use of local hotel agencies
  • Numerous travel programs across countries
  • Minimal oversight and duty of care


  • Streamlined into one travel management program and
    travel policy
  • Mandated hotel bookings within policy
  • Consolidated travel spend to enable bigger discounts and vendor negotiation power


  • Hotel with air reservations increased from 22%¹ to an impressive 35%¹ in nine months
  • Improved ability to locate travellers impacted by a crisis
  • Enhanced cost controls and increased preferred hotel buying power


Air Reservations

Hotel with air reservations increased from 22%¹ to an impressive 35%¹ in nine months

¹Source: American Express Global Business Travel reporting

Traveller Care

Improved ability to locate travellers impacted by a crisis

Buying Power

Enhanced cost controls and increased preferred hotel buying power


A customer of ours, ALK-Abello, a pharmaceuticals company, had a travel program that needed some rigour when it came to their hotel booking. Instead of booking hotel stays through ALK-Abello’s policy, a majority of their travellers—78%¹—were using local hotel management agencies to book their overnight stays. On top of that, there was not a streamlined hotel program across all of their regions. When travellers booked directly with hotels and not through their policy, it prevented ALK-Abello from adequate oversight into spending, reporting and most importantly, duty of care.

ALK-Abello had to consolidate all hotel bookings into one travel program and for good reason. As their Travel Management Company (TMC), we were ready to bring solutions to the table.





First, we needed to look at the current state of the travel program. We provided an analysis of the air and hotel booking data to see where changes could be made.

When we noticed the high number of hotel stays missing from air reservations, we presented a solution—increasing hotel adoption—that would provide increased benefits and greater oversight.

By simply streamlining all hotel bookings through their travel policy, they gained numerous additional benefits:

  • An accurate reflection of their volume of spend on hotel stays giving them greater negotiating power
  • Improved data consolidation between hotel and air for easier oversight and reporting
  • Better tracking abilities in case of a crisis or an emergency
  • Increased traveller compliance and enhanced risk management

By integrating an efficient hotel booking solution for both their online and offline booking, ALK Abello now has a smooth and efficient booking process that their travelers have been receptive to adopt.

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