American Express Global Business Travel Consulting studies the impact of new business travel patterns on hotel trends


LONDON, UK – October 5, 2023 – Hotel rates likely will continue to rise in most locations globally during 2024 despite an expected softening of leisure travel demand, according to new forecasts from the consulting team at American Express Global Business Travel (Amex GBT), the world’s leading B2B travel platform. The Hotel Monitor 2024 finds that rates could rise by as much as 17.5% in some cities, where tight supply combined with local conditions push the average cost of a room upwards.


Amex GBT’s Hotel Monitor 2024 forecasts hotel price trends in more than 80 major cities based on analysis of millions of hotel transactions and International Monetary Fund (IMF) economic data. Some predictions for top business travel destinations include:


City Average rate +/-
Chicago +12.6%
New York +6.8%
San Francisco +6.2%
Paris +11.0%
London +9.1%
Berlin +9.4%
Bengaluru, India +11.1%
Sydney +4.9%
Shanghai +8.4%
Singapore +7.5%



Most cities should experience rate increases in line with local inflation, following the large price jumps in 2022 and 2023 fueled by a surge of so-called “revenge tourism.” Softening leisure travel demand should be replaced by the continued uptick in business travel, and meetings and events.


Changing traveler behavior

The evolution of working culture towards more flexible, hybrid and remote models is having a direct impact on business travel patterns. An incremental lift in weekend corporate travel and a shift to fewer but longer business trips point to a growing trend of travelers combining business trips with leisure activities.


Global hotel chains are responding by expanding extended stay offerings. Vacation letting companies also report growing requests for high-speed WiFi and later departures to facilitate remote working, suggesting business travelers are increasingly looking beyond traditional hotel accommodation.


The influence of inflation

Even with global inflation beginning to slow, it continues to play an influential role in room rates as increased costs put pressure on hotel operating margins. Chief amongst these is staff costs, with hotel wages in the US reaching record levels in 2023.


This rising cost base is disrupting the traditional relationship between supply and demand within the hotel industry, and hotel operators are increasingly limiting inventory to respond to staffing shortages, reduce overheads and protect rates. In practice, this means traveling off peak may no longer deliver previously available levels of savings as the link between rates and occupancy weakens.


Building a great hotel program

The anticipated changes in leisure travel open the door for corporates to negotiate better deals with hotel partners for 2024. Large increases absorbed during 2023 have put an impetus on travel buyers to manage costs, while rising pressure to meet sustainability commitments adds another dimension to program building.


New program priorities and changing travel patterns mean travel buyers should reassess existing arrangements and prioritize negotiating better rates in the most frequently visited hotels and cities. Concentrating spend on a smaller number of providers should help secure better rates, improved terms and other amenities, even for smaller businesses.


Simon Fishman, Vice President, Global Hotel, Amex GBT, said: “With the softening of leisure travel demand, we and our corporate customers have an improved position at the negotiating table, meaning we can make even more rates available to travelers.


“It’s also the right time to make sure a hotel program is fit for the future. More than ever, it’s about presenting travelers with relevant and personalized options. One might want the best rate, while another will prioritize amenities and experience.


“Whatever choice they make, we want those guests to be recognized as Amex GBT travelers and to receive the highest level of service that status provides. We’re working with our accommodation partners to make that happen.”


To find out more about how emerging trends are transforming the hotel landscape for business travelers and for advice to get greater value from accommodation spend, you can access the full report here.





Notes for editors



Amex GBT Consulting used Prophet time series modeling to generate the hotel rate forecasts in Hotel Monitor. The data for the analysis came from Amex GBT’s vast data lake which contains millions of hotel transactions. Because inflation is an important factor in hotel price rises, the International Monetary Fund (IMF) inflation forecasts are at the center of the predictive model. Prices are in local currency.


About American Express Global Business Travel

American Express Global Business Travel (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, and meetings and events for companies of all sizes. We have built the most valuable marketplace in B2B travel to deliver unrivaled choice, value and experiences. With travel professionals in more than 140 countries, our customers and travelers enjoy the powerful backing of American Express Global Business Travel.

Visit for more information about Amex GBT, and follow @amexgbt on Twitter, LinkedIn and Instagram.