Amex GBT Case Studies, Success Stories, & Results

97% traveler needs resolved¹

In a customer satisfaction survey of traveler care servicing, Amex GBT was rated 97% in getting traveler needs resolved, demonstrating the value of expert support throughout the travel journey.

^{1. Amex GBT Customer Satisfaction Survey on traveler care servicing, conducted January-December 2024. Amex GBT Select only. Includes offline, online-assisted and after-hours. Amex GBT proprietary countries + Travel Partner Network.}

$30.5 billion in total transaction value managed²

Amex GBT managed $30.5 billion in total transaction value in 2024, demonstrating the scale of its travel programs, supplier network, and ability to support organizations with complex global travel needs.

^{2. Amex GBT internal reporting, FY 2024. Total Transaction Value (“TTV”) refers to the sum of the total price paid by travelers for air, hotel, rail, car rental and cruise bookings, including taxes and other charges applied by suppliers at point of sale, less cancellations and refunds.}

81% of top clients retained for more than five years³

Long-term customer relationships reflect sustained value, with 81% of Amex GBT’s top 100 clients remaining customers for more than five years.

^{3. Amex GBT internal reporting, as of December 2024. Top 100 clients determined by Total Transaction Value (TTV).}