Travel Tips & Trends

Chatbots and AI: What Is the Reality in the Business Travel Industry?

Not so long ago a group of mathematicians and scientists proposed a summer workshop at Dartmouth College in New England to study a newly emerging area of research. This new…

Travel Tips & Trends

How We’re Meeting Your Business Travelers’ Expanding and Ever-Present Tech Expectations

Increasing digitization has given travel management companies (TMC) the tools to change as well as a reason: It has elevated our travelers’ consumer experiences and, thus, their expectations of business…

Travel Tips & Trends

How Automation and Artificial Intelligence Are Helping Us to Help You

Artificial intelligence. Machine learning. Bots. Automation. All this technology is becoming very useful in our industry, particularly in performing the ultra-tedious, repetitive tasks not many humans want to be doing…

Travel Tips & Trends

How AI Is Improving the Business Travel Experience

“AI” is a buzzword being thrown around in the industry a lot these days. But as Marilyn Markham, global product director at American Express Global Business Travel (GBT), explains, when…

Travel News

10 Reasons to Love Corporate Travel Booking Tool Neo

How are business travelers researching, booking and managing their travel these days? It’s sort of a trick question since the answer is through any device they can — whether it’s…

Travel Tips & Trends

Flight Price Predictor Apps and Business Travel

With prices for air travel fluctuating so frequently, knowing when to buy and when to wait for a better deal to come along can be tricky. Fare predictor apps such…

Travel Tips & Trends

From Facial Recognition to Robots, How “Minority Report” Predictions Are Impacting Travelers Today

When “Minority Report” hit theaters in 2002, who would have imagined just how accurate its depiction of the future world would be — or just how fast those technologies would…

Travel News

The Importance of Online Booking Tools

It’s no secret that when it comes to booking, travelers prefer the simplicity and typically streamlined experience of self-service and direct booking. According to Global Business Travel Association research from…

Travel News

Business Travelers Demand a More Personalized Service—And Here’s How We’re Delivering It

Personalization. It’s a buzzword being thrown around a lot these days. Business travelers demand it, and those in the industry are scrambling to supply it. From how they are able…

Research & Insights

Booking, Bots, and Beyond: How Mobile Tech Continues to Shape the Business Traveler Experience

As new tech tools on the leisure travel scene seem to multiply by the day, business travelers may be wondering, “What can we expect?” A whole lot, according to Evan…