End-to-end travel management, where every step – from booking to payments, expense management and reporting – is integrated into a single seamless process, has long been a goal for corporate travel buyers. But a new report finds a large majority (72%) saying their programs are only somewhat integrated. Published today by the Association of Corporate Travel Executives (ACTE) in collaboration with American Express Global Business Travel (GBT), “The Journey to Integrated Travel Management” examines how evolving technology and the varying needs of organisations’ stakeholders create barriers and gateways to true programme integration.
The report offers advice on change management and getting the support and buy-in from the stakeholders and partners needed to implement more integrated travel programmes.
The Association of Corporate Travel Executives (ACTE) polled 276 travel buyers around the world from 04-28 June, 2019 for The Journey to Integrated Travel Management. The study asked travel buyers about their priorities, objectives, barriers and gateways to end-to-end programme integration. The research was carried out with support from American Express Global Business Travel.
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