Patrick Doyle, Vice President & General Manager, Canada, American Express Global Business Travel
Dear valued customers,
Welcome to the second edition of the Atlas Newsletter for 2019. While the year is moving along, 2019 is already proving to be another transformative year for business travel.
As always, it seems there is never a dull moment when it comes to this dynamic industry we work in, with a range of developments that impact corporate travel programs. To stay on top of these trends, be sure to view our article on the predictions for 2019.
We know all too well the demands travel managers face every day when managing corporate travel and how difficult it can be to step back to assess the effectiveness of your program. To assist with this, we’ve included some simple ways you can elevate your program. From outsourcing through to consolidation, these will undoubtedly be welcome tips for travel managers.
Whether you’re looking for a refresh or simply a sense-check on your travel policy, I recommend checking out our tips on policy must-haves. It’s easy to let policies get out of date or complicated, so it’s worth spending a few moments checking in with what good travel policies should include.
We recently held a webinar on how to maintain a healthy balance sheet – while achieving the ever-important metric of traveller satisfaction. We’ve shared some insights from the webinar in this edition, as well as a link to access the recorded playback.
In this edition we’re sharing a white paper on the benefits that can come with merging your meetings and events program with your transient travel program. It’s often an overlooked area of opportunity, and one that your company might be able to benefit from.
The team is actively participating in a variety of industry events across Canada and we have included an article with the highlights in this edition of the Atlas newsletter.
And finally, I wanted to mention the progress we are making with the integration of American Express Global Business Travel (GBT) and HRG.
We are pleased to see how our combined efforts have evolved, bringing the best of each company’s approach to create exceptional solutions for our clients. We are focused on providing a B2C experience for travellers whose expectations are evolving, while offering enhanced travel program visibility, proprietary travel solutions and seamless third-party integrations to ease and improve the management of your program. With the combination of the best of GBT and HRG core capabilities, we remain focused on our long-term strategy of investment in technology to build a robust, future-proof travel management environment that continues to evolve and innovate. With our agility, focus on client feedback and technology, we believe that our products and services will continue to provide the most exceptional organizational and traveller experience possible for your company and your employees.
I do hope you enjoy this edition of the Atlas newsletter and we look forward to continuing our partnership with you and your company as we move through 2019.
Kind regards,
Patrick