American Express Global Business Travel has partnered with the Association of Corporate Travel Executives (ACTE) collaborated on a global research study that explores the future of business travel policy. Over 350 corporate travel managers and buyers from around the world contributed to the study with the results analyzed in this white paper, recorded webinar and infographic titled “The Evolution of Travel Policy A Global View on the Future”.
To explore data-based insights on the shifting balance between savings and service, and learn how corporate travel managers are responding, download the free white paper and infographic below. Key insights include:
- Managed travel is at a turning point as corporate travel managers and buyers shift focus from negotiating supplier savings and concentrate on traveler behavior. For example, 84% of research respondents say savings will be achieved through demand management and compliance over the next 1 – 2 years.
- Improved traveler service will play a critical role in driving compliance, according to travel managers. The report looks at the technology tools – both in use and under consideration – that organizations are deploying to enhance the traveler experience.
- Metrics are becoming more traveler-centric as organizations seek to manage the impact of business travel on their travelers and ask travel departments to justify spend on service. A small subset of travel managers is exploring measures around traveler stress reduction and work-life balance.
- Total Cost of Travel tops the travel manager’s policy wish-list over half would like to be able to give their organization a complete ROI for every business trip within 2 years.