American Express Global Business Travel’s VP of Global Service and Delivery, Joanna Macleod was featured in recent article on how Travel Management Company’s are investing in text message and chat to connect travel managers and their travelers.

“Of course American Express Global Business Travel supports phone and email,” noted senior vice president of global service delivery Joanna Macleod. Beyond those standards, however, the mega TMC supports two-way SMS texting through its Proactive Traveler Care trip-disruption service and is piloting chat in North America. A new IP telephony system and other initiatives are helping expand AMEX GBT’s communications menu.

Read the full story on The Beat – Hold The Phone: TMCs Delve Into Text And Chat