For the past several years, middle market companies in the United States have been experiencing an economic explosion, growing exponentially compared to their large and small counterparts. According to the…

When companies wish to squeeze more ROI out of a travel program, they often turn to a program optimization (PO) approach to unearth new cost-savings opportunities and understand where things…

Getting employees to make in-policy hotel bookings is a battle every travel manager encounters. But why do business travelers book outside the corporate online booking tool (OBT) and what are…

By Esther Franken, Sesilia Kalss and Susane Wilson Business travel is complex to manage. Because the industry is ever-growing and evolving, it is difficult for a company that does not specialize…

It doesn’t take a village to run a corporate travel program, but it most certainly is not a one-employee show either. No matter the size of an organization’s travel program,…

American Express Global Business Travel (GBT) and Institute for Supply Management recently co-hosted an informative webinar called “Optimizing Business Travel in a Consumer-Driven World” to show companies how to demonstrate…

This summer, thousands of young athletes gathered in Winnipeg, Manitoba, for the 50th anniversary of the Canada Games, a high-level multisport competition that takes place every two years. It’s where…

Overseeing itineraries. Processing expense reports. Addressing travelers’ queries. Answering to stakeholders. Sending compliance reminders. Identifying new cost-saving measures. Ensuring duty of care obligations are fulfilled. A travel manager’s (TM) job…

Travel managers (TM) know full well that when the global economy took a nosedive during the 2008 financial crisis and many companies slashed their budgets, their department was one of…

Personalization. It’s a buzzword being thrown around a lot these days. Business travelers demand it, and those in the industry are scrambling to supply it. From how they are able…