Whether they are a result of Mother Nature, mechanical issues or airport traffic, flight delays and cancellations are a part of the travel experience (especially during the busy holiday season). And depending on which corner of the world travelers are flying from, the chances they will encounter a flight disruption can jump significantly.
Take China. According to a report by The Economist, of the 100 busiest airports in the world, the seven that suffer the longest delays are in China.
The airports serving New York City also are known for poor flight records. According to a list just released by Orbitz, Newark Liberty International has more cancellations than any other airport in the nation and the fewest number of flights leaving on time. Data from the U.S. Department of Transportation shows that LaGuardia Airport and John F. Kennedy International Airport are not far behind.
Airports in France also have a not-so-stellar track record. As a senate finance committee report indicated, French air traffic control strikes are responsible for a third of aviation delays in Europe.
But no matter where in the world you are, flight delays and cancellations are a reality of business travel and, without the right resources, can lead to rebooking hassles.
Fortunately, there is a better solution than travelers having to stand in line at the airport with the zillion of other passengers trying to get their flights rebooked or listening to hold music while waiting to speak to an airline representative on the phone.
Proactive Traveler Care™ (PTC) from American Express Global Business Travel (GBT) is a flight disruption service that uses cutting-edge technology to monitor travelers’ flights in real time, anticipating travel disruptions proactively and automatically contacting impacted passengers to help with rebooking assistance.
The way it works: If your company is enrolled in the PTC program and traveling employees have booked their flights through American Express GBT, our technology monitors their flights closely around the clock so that the moment an issue occurs, we can respond swiftly. If there is a flight delay of over 60 minutes, a cancellation or if there’s a possibility a traveler will miss their connection, a message automatically will be sent to them via email, text or the Amex GBT Mobile app (depending on their preferences) to see if rebooking support is needed. If the passenger replies “yes,” then a travel counselor will reach out directly and offer their assistance.
Our travel counselors are available 24/7 and can help with any and all rebooking requirements, whether that means rescheduling a flight only or having hotel and/or ground transportation reservations rebooked as well. Plus, with PTC, there is a wide array of rebooking solutions, including traveling with alternative suppliers.
Our counselors also work with travelers to ensure they travel the way they wish, whether they prefer to wait to make the 10-hour trip back home only when a business class seat opens up or they just want to get the heck home on the next available flight and don’t care where they have to sit.
Either way, PTC helps make that rebooking happen quickly and seamlessly, so travelers can put that nuisance in the rear-view mirror and spend their extra time at the airport on more important matters.
To learn more about PTC and how American Express GBT can assist with your corporate travel needs, contact us today.