How the Brand Identity of American Express Global Business Travel Is Evolving
“Evolve” is the theme of the 2019 Global Business Travel Association (GBTA) Convention — and it has special significance for us this year, too, as the brand identity of American…
What Qualities to Look for in a Travel Management Company
Whether you are starting from scratch or searching for a replacement, selecting a travel management company (TMC) to partner with requires thorough and thoughtful vetting — and not just because…
The Corporate Travel Industry Is Catering to Midsize Companies
For the past several years, middle market companies in the United States have been experiencing an economic explosion, growing exponentially compared to their large and small counterparts. According to the…
Can You Optimize Your Travel Program While Balancing the Needs of Business Travelers?
When companies wish to squeeze more ROI out of a travel program, they often turn to a program optimization (PO) approach to unearth new cost-savings opportunities and understand where things…
Outsourcing Travel Management and / or Procurement Services: What Is the Benefit?
By Esther Franken, Sesilia Kalss and Susane Wilson Business travel is complex to manage. Because the industry is ever-growing and evolving, it is difficult for a company that does not specialize…
Lessons For Travel Managers From the Canada Games
This summer, thousands of young athletes gathered in Winnipeg, Manitoba, for the 50th anniversary of the Canada Games, a high-level multisport competition that takes place every two years. It’s where…
Travel Outsourcing: 6 Signs It’s Time to Outsource Some Travel Manager Duties
Overseeing itineraries. Processing expense reports. Addressing travelers’ queries. Answering to stakeholders. Sending compliance reminders. Identifying new cost-saving measures. Ensuring duty of care obligations are fulfilled. A travel manager’s (TM) job…
Why a Cost-Focused Travel Program May Not Be the Best Deal
Travel managers (TM) know full well that when the global economy took a nosedive during the 2008 financial crisis and many companies slashed their budgets, their department was one of…
Business Travelers Demand a More Personalized Service—And Here’s How We’re Delivering It
Personalization. It’s a buzzword being thrown around a lot these days. Business travelers demand it, and those in the industry are scrambling to supply it. From how they are able…
Reigniting the Middle Market through the Modern Business Traveler
By Colin Temple, Vice President and General Manager, North America, American Express Global Business Travel “He who would travel happily must travel light.” While this quote by the famed French writer,…