Industry: All, Technology
Travel Spend: $18 Million USD
Eliminated multiple bill payments and billing processes; pushed all hotel payments through VIRTUAL PAYMENT EXPERT
¹Source: Microsoft reporting
Created ability to track, monitor and reconcile all traveller spend in a single source
Eliminated the reimbursement process entirely and created access to booking information by using the TripPay™ app on the Windows Phone platform
The Conferma payment technology provides Microsoft’s Non-FTE travellers, such as recruits, with a better travel experience while reducing their out-of-pocket expenses from an average of $1,000¹ per trip to less than $150¹ per trip. Once again, technology has helped us reduce company and traveller risk while providing a better experience for travellers and travel agents.Eric Bailey, Microsoft’s Global Travel & Events Manager
Cutting-edge technology is a business requirement in today’s world—whether you’re a global conglomerate or a small regional company. With that mindset, Microsoft, a customer of American Express Global Business Travel (GBT)—was in search of an innovative solution that would take their travel program to the next level. Their focus was on streamlining their multiple booking processes for their various travellers including full-time employees (FTEs) and non-FTEs: contractors, government officials and recruits.
During a business planning meeting, Microsoft raised the potential solution of virtual payments to simplify their multiple payment processes and expand reporting and monitoring capabilities to support compliance. In particular, their hotel program used multiple billing processes—creating too much complexity with reconciliation. Finally, Microsoft was looking at specific expense efficiencies which at the time involved the use of travel accounts, corporate cards and paper receipts to track and reimburse travel expenses.
Together we established goals that would work for Microsoft’s business, including:
By collaborating with Microsoft and Conferma™, we were able implement a virtual credit card payments solution: VIRTUAL PAYMENT EXPERT powered by Conferma. VIRTUAL PAYMENT EXPERT creates a Virtual Card Number (VCN) with a 15-digit number and works in the same way as a plastic credit card. VCNs are generated digitally at point of sale and used for a specified transaction; the VCN expires after use to limit misuse or fraud. Simply put, Microsoft can use a single-use Virtual Card Payment for each transaction, set spending controls and capture vital travel data for reconciliation all through one clear, streamlined process.
We led the end-to-end implementation process, engaging and aligning all key stakeholders to deliver a successful, easy deployment for Microsoft.
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