As an American Express Global Business Travel (GBT) client, you know the benefits of working with a travel management company (TMC). But what sets a great TMC apart from the rest?
Of course, you need your travel partner to cover your employees along every step of their travel journey. At GBT, that’s core to our business, with best-in-class traveler care at the forefront of all we do. It’s also something we’re continuing to invest in, whether it’s through our Expert Care and Proactive Traveler Care tools, or the use of artificial intelligence to anticipate and meet every one of your travelers’ needs.
You also want your TMC to use breakthrough technology. With more than 900 employees worldwide dedicated to product and technology teams, this is clearly a focus for GBT, as we develop solutions specially designed to meet your travel requirements as we transform the industry with our innovative initiatives.
What’s more, you need to ensure that no matter where your business takes you, your TMC is right there by your side, with global consistency and security. Since acquiring HRG, GBT now has more than 17,000 travel professionals in more than 140 countries across six continents. Our teams are stationed in all vital regions of the world and capitalize on their firsthand knowledge of the local culture and environment, which is knowledge you can’t put a price tag on. Combined with our global compliance measures (as the most highly regulated TMC) and privacy and information security solutions, you know you’re in safe hands, wherever your travellers may be.
We could not end this discussion without mentioning the savings a TMC can help your company achieve — and we believe we excel in this area, too.
But don’t just take our word for it. RateGain Technologies has found that when combined with our third-party listings, we return the lowest rates nearly 100 percent of the time compared to prices offered by three leading online travel agencies. But what has an even greater impact on the company’s bottom line is your travelers’ satisfaction – which is always our top priority.
At the end of the day, the firm you ultimately entrust to take care of your traveling employees is a reflection of the type of investment you make in their well-being. At GBT, we are delighted that you’ve chosen us for the job.
Read more about what makes a great TMC, and why you’ve made the right decision with GBT.