Research & Insights

Chatbots and AI: What Is the Reality in the Business Travel Industry?

Not so long ago a group of mathematicians and scientists proposed a summer workshop at Dartmouth College in New England to study a newly emerging area of research. This new…

Travel News

American Express Global Business Travel Hackathon 2020: Fostering Ingenuity to Better Serve Our Clients

January 30, 2020 – In June 1999, OpenBSD held the very first recorded hackathon. A bunch of developers from around the world were invited to congregate in a house in…

Travel Tips & Trends

Chatbots and AI: What Is the Reality in the Business Travel Industry?

Not so long ago a group of mathematicians and scientists proposed a summer workshop at Dartmouth College in New England to study a newly emerging area of research. This new…

Travel Tips & Trends

How We’re Meeting Your Business Travelers’ Expanding and Ever-Present Tech Expectations

Increasing digitization has given travel management companies (TMC) the tools to change as well as a reason: It has elevated our travelers’ consumer experiences and, thus, their expectations of business…

Travel Tips & Trends

Top 10 Reasons Business Travelers Should Download the Amex GBT Mobile App

We know how difficult traveling for business can be at times and we want to do whatever we can to make it easier for our corporate travelers, which is why…

Travel Tips & Trends

How Automation and Artificial Intelligence Are Helping Us to Help You

Artificial intelligence. Machine learning. Bots. Automation. All this technology is becoming very useful in our industry, particularly in performing the ultra-tedious, repetitive tasks not many humans want to be doing…

Travel Tips & Trends

How AI Is Improving the Business Travel Experience

“AI” is a buzzword being thrown around in the industry a lot these days. But as Marilyn Markham, global product director at American Express Global Business Travel (GBT), explains, when…

Regional Focus

Cómo las habitaciones smart de los hoteles transformarán la experiencia del huésped

Primero fue el check-in móvil y la entrada sin llave a través de su teléfono inteligente. Luego vino una legión de robots que servían como mayordomos y botones. En 2018,…

Regional Focus

Consejos sobre Wi-Fi para viajeros en movimiento

Desde poder responder a los correos electrónicos del trabajo en la sala del aeropuerto y a bordo del avión hasta utilizar una aplicación para llegar al hotel y luego otra…

Travel Tips & Trends

Wi-Fi Tips for Travelers on the Go

From being able to respond to work emails in the airport lounge and aboard the plane to using an app to hail a ride to the hotel and then another…