Unexpected flight disruptions can derail your travelers’ best-laid plans. After all, flight delays and cancellations can happen anytime as a result of weather, aircraft mechanical issues, or travel bans. Without the right resources, they can be an absolute nightmare to deal with – especially if it’s a larger disruption that impacts multiple flights like we experienced in 2020.

Fortunately, there is a solution. Proactive Traveler Care™ (PTC) is a flight disruption service that can act like your very own travel assistant. Proactive Traveler Care takes care of travelers by proactively monitoring flight itineraries and identifying travelers who may be affected by a flight disruption. Once a disruption has been identified, Proactive Traveler Care proactively reaches out to travelers using an innovative, automated messaging system to see if they require support from one of our American Express GBT travel counselors to help with rebooking assistance.

Find out how Proactive Traveler Care (PTC) can be of support to your travelers and Executive teams.