We recently released our annual Environmental, Social and Governance (ESG) report, where we detail the progress GBT has made on key corporate social responsibility priorities and commitments during 2020.

The report highlights three principle areas, along with GBT’s contributions and the overall impact to colleagues, partners, and customers in building an inclusive and sustainable future.

  • Environment and Sustainability:
    Climate change poses a significant challenge to the global economy and human environment. As a leading travel company, we have a responsibility to be part of the solution. In 2020, GBT was able to contribute to clients and travelers in some of the following ways:

    • Tracking and Reporting:Helping clients set targets, track carbon and report on emissions, with data analytics to inform strategy and decision-making.
    • Influencing Choice: Providing point-of-sale tools for travelers to make greener choices. This included releasing an enhancement within Neo, our proprietary travel and expense platform, to display green features.
    • Promoting Offsets: Launching a carbon offset platform to help clients and suppliers reach their carbon neutrality commitments with high-quality carbon credits, in partnership with Carbonfund.org Foundation, Carbon Footprint and Tasman Environmental Markets.


  • Social – Diversity, Equity and Inclusion
    In 2020, the issue of racial justice come into stark focus in the United States and other countries. To support our community at GBT and help build an inclusive culture, we introduced important diversity, equity and inclusion (DE&I) initiatives over the course of the year. For this reason, we are redoubling our emphasis on equity, as well as enhancing the way we do business to create lasting change.
  • Governance – Risk and Compliance
    With the powerful backing of American Express, we have built our foundation on governance, risk and compliance. This creates trust that we will always do the right thing to protect our clients. In 2020, the strength of our internal control environment was clearly tested – and we were ready. Our teams across the world demonstrated great resourcefulness and tenacity in helping to bring travelers back home when the options were very limited. As of April, 2020, GBT had mobilized globally to bring more than 35,000 travelers home, processed nearly 125,000 refunds, and monitored 140 country bans daily to keep clients informed – all while swiftly shifting travel counselors to a work-at-home environment.1

For the full extent of GBT’s environmental, social, and governance efforts and priorities, read the report.


1 GBT Internal Reporting, April 2020.