Feedback Takes Delta Further
Delta is relentlessly focused on understanding, anticipating and innovating for travel managers and their travelers. Delta takes feedback to heart, and incorporates their partners’ business needs into the company’s continuous improvement cycle.
To achieve this, Delta follows a “listen, act, listen” philosophy. This approach includes gathering feedback, pinpointing wants and needs, discovering trends and creating solutions that help enhance the customer experience.
One way Delta has implemented customer feedback is by fast tracking the process to reaching more rewards. Because customers greatly value their status, Delta is allowing SkyMiles Members to earn up to 75 percent more toward Medallion Status® on nearly every Delta flight.
In addition to this industry first, Delta has met customer needs by expanding in-flight food and beverage options and has brought back customers’ favorites snacks. Customers will also enjoy newly added premium pre-prepared and canned cocktails.
Delta has innovated within the travel industry by providing even more flexibility. Not only has Delta extended eCredits, the company has permanently eliminated change fees for more peace of mind.
As the world returns to travel, Delta is dedicated to providing the best business travel experience possible. Learn more about Delta’s commitment to exceptional customer service on pro.delta.com today.
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