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Survey: How to Effectively Communicate Your Hotel Program to Travelers

You do not need a study to tell you that effective communication is key to boosting hotel attachment — you need one demonstrating what communication strategies actually work with travelers….

Travel Tips & Trends

Hotel Lingo 101: A Guide Defining Jargon Used in the Hospitality Industry

Whether you are new to travel management, are seeking solutions to optimize your hotel program or simply can’t remember what “LRA” and “NS” stand for, American Express Global Business Travel…

Travel Tips & Trends

A Guide to the Boutique-Style Hotels from the Big Brands

If the traditional, large hotel chains are a bit too cookie-cutter for you and you (or your company) are not digging the Airbnb experience, don’t worry. There are plenty of…

Research & Insights

Hotel bookings & Risk Management in Focus: Why Capturing Your Total Travel Spend Is Important

By Jackie Visnic and Constanze Briefi As an organization, you have a duty of care obligation to protect your traveling employees. You have invested time and resources to select your…

Travel Tips & Trends

8 Hidden Hotel Fees and How Business Travelers Can Avoid Them

Of course, anyone who regularly travels for business or works in the travel department of a company knows how much the airline carriers look for clever ways to jack up…

Research & Insights

Obtaining Travel Policy Compliance for Hotel Booking

It’s one of the biggest compliance struggles travel managers (TMs) have: getting their business travelers to book their overnight stays through the company-approved tools. With direct booking through hotel apps…

Travel Tips & Trends

Be Our Guest: How Hotels Are Catering to Modern Business Travelers

The amenities business travelers are seeking from their hotel experience can seem like a contradiction at times. Business travelers want a place where they can relax and recharge their batteries…

Research & Insights

The Travel Management Problems Posed By Direct Booking Growth

As major hotel companies expand their direct booking offerings to travelers (in an effort to compete with online travel agencies) and as more business travelers use these methods, travel managers…

Travel Tips & Trends

A Hotel Survival Guide for Business Travelers

With all the business travel you do, it may be that you’re spending a quarter or more of your time living out of a hotel room. So how can you…