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If you’re responsible for travel program management, please contact your designated Customer Manager.
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When an unexpected crisis strikes, your Business Travelers need and expect urgent support. That’s your duty of care. Our EXPERT CARE travel disruption management tool is connected to real-time booking data, advanced SMS texting technology and, in an increasing number of locations, American Express Corporate Card swipe data. You will be able to locate Business Travelers in trouble, communicate with them and initiate appropriate actions to help them get home safe. To learn more about EXPERT CARE click here.
Preventing Business Travelers from booking out of policy is a common challenge for many Travel Managers. With our EXPERT AUDITOR, every online and offline booking we process will be examined automatically for compliance. Out of policy bookings trigger email alerts to designated authorizers who can approve, decline or hold purchases. Travelers are also alerted when they attempt non-compliant bookings. You decide the response protocols for these situations based on your company’s policies and targets.
Accurate expense tracking and reporting are essential to achieving your travel program goals. We’ve partnered with leading providers of integrated travel expense management tools to simplify and streamline expense reporting while giving you more control over on the go spending than ever before. Business Travelers save time and minimize errors by compiling expense reports online as they move through their trip. For Travel Managers, compliance rates will soar when you have the ability to respond to traveler approval requests in real time. You’ll have visibility into every traveler’s spend and the ability to measure spending across trips and between traveler groups within your company.
Save time and energy through our easy-to-use automated processes. With effortless mobile and web-based apps, your company will improve and quicken their travel and expense management procedures. Allow Business Travelers to take pictures of receipts and submit expense reports while on-the-go through our mobile app and save valuable time. With a detailed view of your expense data, Travel Managers will have access to comprehensive analytics and reports, making it easier to control finances. American Express Global Business Travel's travel and expense management solutions maximize efficiency while reducing unnecessary redundancies.
Maximize your corporate card program while helping your company to achieve and exceed its travel expense management goals. Through our partnership with leading providers, American Express Global Business Travel is able to give you on-demand travel and expense management services to leverage vital data and ensure maximum savings. Give your employees the support they need with the freedom they deserve while on the road with simple, easy-to-use payment and expense reporting processes. Maximize your control with easy access spend visibility. Allow your Travel Managers to make quick and informed decisions, while enforcing company spend policies, through our travel expense management tools. American Express Global Business Travel prides itself on working closely with clients to helping your business grow and to ensure your company achieves important goals.
A proven method to boost compliance and slow the growth of corporate travel spending is to require teams to cover trip costs with their own budgets. Fee Allocator Services automates the cost allocation process, charging trip expenses back to the department or group of your choice. You can also incentivize compliance by reducing charged costs for in-program purchases.
Trips don’t always go as planned. Meetings are rescheduled. Locations shift. Itineraries change. Sometimes, trips are cancelled. What happens to those unused tickets your business has already purchased? With AIR TRACK EXPERT, each [valid] unused ticket can be automatically redeemed or repurposed to other trips.*
*All airline rules, restrictions and fees apply.
Our automated auditing tool, HOTEL TRACK EXPERT, identifies customer-negotiated hotel rates that have not been loaded into a hotel’s global distribution system or have been loaded incorrectly. We’ll alert you to these potentially costly errors so you receive the savings you negotiated from your hotel suppliers.
We’re experts when it comes to international travel. We staff our International Rate Desk Services with a dedicated team of travel counselors who have 20+ years of industry experience. They apply the latest faring techniques, including split tickets and alternative routings, to uncover savings averaging 9 percent or $572 per trip*. Plus, we ensure the purchased fare will be compliant with your travel policy. Tickets are delivered to Business Travelers in 48 hours or less.
* American Express Global Business Travel internal reporting, U.S., 2014
Because we process billions of dollars in business travel services every year, we gain access to negotiated rates, amenities and unique perks from content suppliers all over the world. American Express Global Business Travel passes those savings to you and your Business Travelers through our PREFERRED EXTRAS program. With no volume hurdles or extra commitments, you can use PREFERRED EXTRAS as your supplier program or to supplement your existing supplier contracts. Benefits include air, hotel and rental car discounts, seat upgrades, lounge access and more.
PREMIER INSIGHTS is a new integrated card and travel data visualization solution that combines advanced business intelligence technology with our global breadth of data and consulting expertise. We realize how time consuming and complex it can be to consolidate and interpret your global travel data to reach your goals. PREMIER INSIGHTS is a single-source analytics solution that can empower your company to quickly drive forward-focused decisions and maximize your travel investment. Click here to learn more about PREMIER INSIGHTS.
Our PERFORMANCE DASHBOARD, optimized for midsize companies, provides convenient access, across multiple devices, to key reporting metrics on your travel program, giving you actionable insights at your desk and on-the-go.
As global citizens, Corporate Social Responsibility (CSR) and environmental sustainability are issues we all care about today. Whenever possible, we’d like to help you reduce the environmental impact of travel. We think your Business Travelers will appreciate that, too. GREEN INSIGHTS will measure, monitor and analyze your business travel–related carbon emissions. With environmental taxation on its way, it’s time to make sure you have good CSR policies and programs.
Reports, benchmarks and data analysis can help you measure progress against your company travel goals and identify opportunities to improve your program. We offer nearly 100 corporate travel reports, tailored to your company. Our data repository of billions of dollars in annual travel spend, from thousands of companies around the world, lets you compare your program to the competition and offers “What if” analyses to show you how tweaking your corporate travel policy may save you travel costs. INSIGHTS, a flexible pre- and post-travel dashboard, turns your numbers into actionable insights. Portfolio/Email delivers easy-to-use reports – covering corporate travel spend, supplier usage and travel policy compliance – direct to your inbox.