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When Covid-19 was declared a global pandemic by the World Health Organisation in 2020, GBT had to step up in a resilient, agile and flexible manner to support clients on the frontline. Speed of action was of the essence to fight back against the pandemic. Since 18 March 2020, the client and GBT responded to 381 project requests, with around 14,000 personnel on standby for Covid-19 project tasks.
With colleagues across GBT functions working together as one team, collective and collaborative efforts delivered an exceptional service to the client that fully understood both the emotional challenges and need to travel. GBT was flexible and agile to support these special projects at short notice. Our strong supplier relationships opened the door to greater value and the rapid deployment of a new payment solution, which solved the need for a more flexible payment and reconciliation process.
While strict no-travel bans were enforced for many organizations around the world, this client continued to travel. They needed to get medical professionals to the frontline – and fast – to accelerate efforts to respond to the Covid-19 pandemic.
American Express Global Business Travel (GBT) supported the client’s every need, including three discrete “special projects” at short notice, to aid the UK Government’s pandemic response:
In the meantime, they continued with business-as-usual travel and had an ongoing need for efficiency and value.
GBT’s proactive, highly engaged team, with a strong desire to help on all projects led to positive outcomes in a challenging yet rewarding environment.
To demonstrate the client’s appreciation, here are a few words from the client and GBT’s account director:
“Thanks for the support your organization has shown. My team has to manage complex and changing itineraries. We wouldn’t have been able to maintain the high tempo of international travel, made even more difficult by Covid-19. Your diligence, agility to deal with change and all-round professionalism have shone through over the past 12 months.” Client
“We wanted to convey our sincere thanks to GBT colleagues for their hard work, collaboration and patience over the last few weeks. The long hours and dedication shown by the team meant many children were reunited with their parents before borders closed. We’ve received many letters of thanks from colleagues around the world, and it’s on their behalf that we share our heartfelt gratitude for everything we’ve achieved together.” Client Travel Team
“Our colleagues worked tirelessly to put together a plan to deliver the required service and provide accommodation to medical professionals on the front line. Our priority and highest focus continues to be our clients in times of crisis.”
Mike Holmes, Client Director, GBT
“This is a great example of how GBT brings various functions together from across GBT to support a client in a challenging time.”
Jason Geall, SVP/GM EMEA, GBT