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Small UK Firm Saves Big

Software company achieves 70 percent online adoption, saving time and money

Situation

A leading UK-based software solutions company with a travel spend of £200,000 per year needed to find a way to streamline their travel booking process and free up their time-pressured executives. The company identified the need for a simple method of booking travel – centralising the process would save time and provide more control so that savings opportunities wouldn’t be missed.

Solution

The company knew they needed a travel partner who understood their needs and would get to know their travellers, and they didn’t initially think that a large travel management company would be the right fit. But personalised service is just one facet of travel management – there are certain benefits only achievable by working with a global travel management company, such as service dependability with over 138 walk-in locations, and global relationships that deliver preferential rates.

And when the company learned that American Express Global Business Travel has an office in Croydon, outside of London, that houses a small team of tenured travel professionals, the company knew they’d found the answer. They were confident they would receive excellent care, whilst having access to insights, support and advice from one of the largest travel management companies.

American Express Global Business Travel conducted a thorough analysis to determine the optimal backbone for the client’s travel programme. The plan included three core initiatives: development of a travel policy, implementation of a quick user friendly online booking tool – AXO powered by GETTHERE, and access to the small team of travel professionals who will know their travellers needs.

Outcome

Implementing a managed travel programme paid off, above and beyond 24/7 personalised support for travellers. The client’s biggest win was the success of AXO powered by GETTHERE, with over 70 percent of travellers using the online booking tool within the first two years, adding up to savings of both time and money.

In fact, the client saved nearly £3,000 per year in transaction fees by moving so many of their bookings online – that’s 1.5 percent of their annual travel spend. And partnering with American Express Global Business Travel gave the client access to our pre-negotiated rates, which gave the client up to 33 percent savings off published fares via PREFERRED EXTRAS PROGRAMME.