Unique needs of mid-sized companies to be met through tailored service

Sydney, AUSTRALIA – May 23, 2017 – American Express Global Business Travel (GBT) today announced the launch of an offering specifically designed to meet the business travel needs of mid-sized organisations in Australia. It includes features such as 24/7 travel consultant support, negotiated supplier discounts, and proactive traveller care.

Jo Sully, Vice President and General Manager, American Express GBT, ANZ, said: “Traditional corporate managed travel simply hasn’t served mid-sized companies well enough, and corporate travel booking tools haven’t evolved at the same pace as consumer travel tech. Today’s modern business travellers want choice, personalisation, and cost savings for their companies.

“We know from mid-sized company audits that, on average, 21% savings can be made after implementing a managed travel program. We believe our understanding of the unique needs of this crucial part of the Australian economy, and our new tailored offering, will benefit many companies.”

American Express GBT aims to simplify and enhance the business travel experience by embedding design thinking into its product and service development process. American Express GBT, alongside an industrial design firm and newly dedicated internal service delivery team, redesigned the entire end-to-end experience offered to mid-sized companies.

The new offering for mid-sized companies includes:

  • A dedicated personal travel consultant who understands your needs
  • 24/7 support
  • The Amex GBT mobile app
  • Access to negotiated supplier discounts
  • Unused ticket management to minimise unnecessary travel spend
  • Reporting and auditing tools, supported by benchmarking data
  • Program optimisation advice
  • Proactive travel disruption management including automatic trip monitoring and rebooking


*Savings based on companies with an average business travel expenditure per annum of approximately AUD$1.4M, and including adoption of all recommendations provided by American Express GBT.

About American Express Global Business Travel 

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travellers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the  return on their travel and meetings investments, while, more importantly, providing extraordinary traveller care.

Learn more at amexglobalbusinesstravel.com and amexglobalbusinesstravel.com/content/. Follow us @ twitter.com/amexgbt.

American Express Global Business Travel (GBT) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express

Global Business Travel,” “American Express,” and the American Express logo are trademarks of American Express and are used under limited license.

Media contacts:

Sarah Blades
American Express Global Business Travel              
+61 2 9271 1467
sarah.j.blades@aexp.com

Andrew Hamilton
Mana Communications
+61 (0)420 447 669
ah@manacommunications.com