Travel News

How the Brand Identity of American Express Global Business Travel Is Evolving

“Evolve” is the theme of the 2019 Global Business Travel Association (GBTA) Convention — and it has special significance for us this year, too, as the brand identity of American…

Research & Insights

What Qualities to Look for in a Travel Management Company

Whether you are starting from scratch or searching for a replacement, selecting a travel management company (TMC) to partner with requires thorough and thoughtful vetting — and not just because…

Research & Insights

The Corporate Travel Industry Is Catering to Midsize Companies

For the past several years, middle market companies in the United States have been experiencing an economic explosion, growing exponentially compared to their large and small counterparts. According to the…

Research & Insights

Outsourcing Travel Management and / or Procurement Services: What Is the Benefit?

By Esther Franken, Sesilia Kalss and Susane Wilson Business travel is complex to manage. Because the industry is ever-growing and evolving, it is difficult for a company that does not specialize…

Research & Insights

Team Collaboration for Travel Program Success

It doesn’t take a village to run a corporate travel program, but it most certainly is not a one-employee show either. No matter the size of an organization’s travel program,…

Research & Insights

Webinar: Optimizing Business Travel in a Consumer-Driven World

American Express Global Business Travel (GBT) and Institute for Supply Management recently co-hosted an informative webinar called “Optimizing Business Travel in a Consumer-Driven World” to show companies how to demonstrate…

Meetings & Events

Lessons For Event and Travel Managers From the Canada Games

This summer, thousands of young athletes gathered in Winnipeg, Manitoba, for the 50th anniversary of the Canada Games, a high-level multisport competition that takes place every two years. It’s where…

Research & Insights

Travel Outsourcing: 6 Signs It’s Time to Outsource Some Travel Manager Duties

Overseeing itineraries. Processing expense reports. Addressing travelers’ queries. Answering to stakeholders. Sending compliance reminders. Identifying new cost-saving measures. Ensuring duty of care obligations are fulfilled. A travel manager’s (TM) job…

Research & Insights

Why a Cost-Focused Travel Program May Not Be the Best Deal

Travel managers (TM) know full well that when the global economy took a nosedive during the 2008 financial crisis and many companies slashed their budgets, their department was one of…

Travel News

Business Travelers Demand a More Personalized Service—And Here’s How We’re Delivering It

Personalization. It’s a buzzword being thrown around a lot these days. Business travelers demand it, and those in the industry are scrambling to supply it. From how they are able…