Whether they are a result of Mother Nature, aircraft mechanical issues, or travel bans, flight delays and cancellations are a reality of business travel. Without the right resources, they can be an absolute nightmare to deal with – especially if it’s a larger disruption that impacts multiple flights.
When that kind of scenario unfolds, travelers generally have to stand in long lines at the airport with a zillion other passengers, be put on hold as they wait to speak to an airline representative, or pray that their assistant isn’t sleeping when seeking their help from a different time zone.
Fortunately, travelers who book their trips with American Express Global Business Travel (GBT) can take advantage of our Proactive Traveler Care™ program and avoid these kinds of flight rescheduling hassles.
Proactive Traveler Care is a flight disruption service that uses cutting-edge technology to monitor travelers’ flights in real time, anticipating travel disruptions proactively and automatically contacting impacted passengers to help with rebooking assistance.
The way it works: If your company is enrolled in the Proactive Traveler Care program and traveling employees have booked their flights through American Express GBT, our technology monitors their flights closely around the clock so that the moment an issue occurs, we can respond swiftly. If there is a flight delay of over 60 minutes, a cancellation, or if there’s a possibility a traveler will miss their connection, a message automatically will be sent to them via email, text, or the Amex GBT Mobile app (depending on their setting preferences) to see if rebooking support is needed. If the passenger replies “yes,” then a travel counselor will reach out directly and offer their assistance.
Our travel counselors are available 24/7 and can help with any and all rebooking requirements, whether that means rescheduling a flight only or having hotel and/or ground transportation reservations rebooked as well. Plus, with Proactive Traveler Care, there is a wide array of rebooking solutions, including traveling with alternative suppliers.
Our counselors also work with travelers to ensure they travel the way they wish, whether they prefer to wait to make the 10-hour trip back home only when a business class seat opens up or they just want to get the heck home on the next available flight and don’t care where they have to sit.
Either way, Proactive Traveler Care helps make that rebooking happen quickly and seamlessly, so travelers can put that nuisance in the rear-view mirror and spend their extra time at the airport on more important matters, rather than wondering, “What do I do if my flight is canceled?“.
To learn more about Proactive Traveler Care and how American Express GBT can assist with your corporate travel needs, contact us today.