It doesn’t take a village to run a corporate travel program, but it’s certainly not a one-person show either. So, regardless of the size of your company, how can you leverage the best of your team members’ skillsets to make your program a smooth-running operation?
Senior Management: Even if it’s not communicated directly, the tone of a travel program is set from the top. So ensure your senior level executives are championing your travel program to inspire policy buy-in at all levels.
Managers: Rather than relying on travel managers to be the policy police, rely upon managers and supervisors to enforce their travelers’ behavior. Support their efforts with regular reports and details on any repeat offenders. Perhaps even create a little healthy competition among divisions to see who is spending and saving appropriately.
Human Resources: As travel programs increasingly become a way to lure candidates to a job, HR leaders play an integral role in touting the program’s benefits and collaborating with travel managers to make it more attractive. They can also help ensure your travel policy is included in the onboarding process to ensure compliance from day one.
Procurement: When you need help reining in travel expenses, procurement will be your first call. Yet, while you can rely on procurement to strike the best deal with suppliers, determine the optimal pricing strategies and unearth cost-savings opportunities, these days you’ll also want to balance that cost-sensitive mentality with traveler satisfaction goals. So, we suggest having a procurement brainstorm with HR about cost-effective ways to create a program that’s also of high value to travelers.
Finance: To keep track of expenses, work closely with the finance department to develop an effective system for processing T&E transactions. And if the method could be improved upon, partner up to introduce an expense program that will streamline the process.
IT: From installing programs to protecting laptops, these tech gurus can help thwart all kinds of cyber security dangers. Team up with them to educate traveling employees about the kind of cyber security threats they may encounter and how they can avoid them.
Security: You’ll obviously be leaning on your security team when it comes to meeting your duty of care responsibilities. But it’s not just about having support in an emergency. Leverage your security team to empower travelers with tools and training so they can make smart decisions when confronted with a crisis.
Travelers: Travelers make your business go round. So, use their insights for feedback on suppliers, perks and preferences.
TMC: Last but not least, you can and should depend on your TMC for support. In fact, at American Express Global Business Travel, we can lend a hand with many of the tasks mentioned above. Key to program success is to know when you may not be the best person for the job, and to reach out for help. Which is why we’re here!
For more tips on how you can leverage your team’s expertise, please click here, and of course, please get in touch if we can assist with any of your program concerns.