Today, the world is full of uncertainty. And as organizations, we need to be more proactive than ever to support and protect our travelers. The American Express Global Business Travel (GBT) travel disruption and advanced risk management platform – Expert Care™ – allows you to proactively monitor travel plans, quickly identify and communicate with travelers globally, and support their authorized security and travel management teams to make informed decisions.

Most importantly, Expert Care can help you to save time and costs during a major travel disruption. Providing real-time information, the ability to stay connected, and quick results – Expert Care is a must-have tool for any organization traveling in today’s climate.

Key benefits and features of GBT’s fully proprietary solution, Expert Care include:

Locating travelers, employees and facilities:

  • View an interactive map to quickly identify threats and learn which employees are most at risk
  • Through American Express Corporate Card swipe functionality*, pinpoint the most recent locations of an employee
  • Empower users to access real-time flight information
  • Capture critical data no matter how your employees book

Targeted communications:

  • Send two-way communications or connect with travelers via text, email, Amex GBT Mobile, and push messaging for quick prioritization of employee needs
  • Reach out and inform travelers about travel disruptions or policies to help them address situations while they are on the move
  • Receive alerts and responses to GPS requests enabled in a modern interface
  • Send duty of care disruption notices via Amex GBT Mobile, email or text

Dynamic alerts and risk intelligence:

  • Automatically send risk alerts, risk summaries, and comprehensive destination information to travelers
  • Access several key risk categories, such as security, transportation, health, entry-exit
  • Easily see impacted travelers with a single-view interactive interface with their locations and risk events side by side on the map

For information on how your company could begin enjoying the enhanced benefits of Expert Care, please click here.


* For US-issued cards only